Recommender Help Center

Welcome to the Recommender Support Center. If you are unable to find the answer to your question in our Knowledgebase, please click on the 'Ask A Question' button above to reach us directly. We are happy to help!

The 2015-16 FAFSA is now available! 

If you’d like more information, please visit the FAFSA site directly:

Deadline information for Recommenders

The School Report and any additional components (ED Agreement, etc.) should be submitted or postmarked by the application deadline date listed for your student. The Optional Report may be submitted at any time if you need to provide an updated form and have already submitted the School Report. Please note that it may only be submitted once.

Submitting past a deadline: Some schools may be more lenient with school officials. You will have to contact the school to see if they will accept school forms later than the stated deadline.


*The Common App Chat service will be available to our Recommender Account holders only.*

Chat Hours: Mon-Fri (12:00-8:00 P.M. ET).

To use this service you will need to be logged into your Common App Recommender account. After you are logged in, you may click on the Help Center arrow from within your account. You will be directed back to this portal and you can then click on the Chat Button below.


Need help uploading documents? Check out these resources!

Uploading a document

Trouble uploading?

Truncated PDF transcripts

Please click here for a current list of Known Issues.

If you wish to visit the Applicant Help Center please click here.
  • Knowledge BaseThe Knowledge Base has more than [KBCount] support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  • Ask A QuestionAsk A Question enables you to directly submit a question to a technical specialist whose expertise matches your inquiry. This online tool helps expedite the resolution of your issue.